Terms and Conditions

Welcome to the www.hellosim.com website (the ‘Site’). HelloSIM is the trademark of GMobile LLC. Your use of the Site and services, whether offered directly by HelloSIM or through a travel partner, are subject to the following Terms of Use and any operating rules or policies that may be published from time to time by HelloSIM. Please read these Terms of Use carefully. By checking the ‘I have read and accept the terms and conditions of the HelloSIM Terms of Use’ box during registration for an account or by using the Site or the Services (as defined below) you agree to be bound by these Terms of Use. If you do not agree with or cannot comply with the Terms of Use, please do not use the Site or the Services.

This agreement between you and us begins at the moment we accept your request for GSM services by accepting payment for the HelloSIM travel SIM card.

The use of HelloSIM travel SIM card and associated mobile number and account while in roaming is possible on networks of operators with which we have a roaming agreement for GSM and/or GPRS services.

HelloSIM travel SIM card service is a radio based GSM service and there are natural limitations to quality and coverage. Though every effort is made to minimize these limitations and to ensure that the GSM services are available to you at all times, we are not liable for any failure, delay, interruption, suspension, or restriction of the services or for a call being cut off for any reason. You will only be able to make and receive calls when you are in an area covered by the relevant network.


The definitions and interpretations set out in this clause shall apply in this agreement:

“Account”: means our records of any information which you have supplied to us. This includes your personal information; details of the amount of credit you have for our services

“Calls” means calls made locally or during roaming on networks with which we have a roaming agreement for mobile service

"Charges" means all sums payable to us for the purchase of HelloSIM products and services which we make available to you, as described in the Price List, as updated from time to time. “Certificate” means a card on which is printed the service information relating to your subscription.

“Credit Card” and/or “ Debit Card” means a card issued by a bank in your name from which we are able to take payments under this agreement directly or via our partners;

“Credits” means the monetary amount we credit to your account either by you buying a “Top-up“

“Customer Service” means the staff and employees of HelloSIM allocated and dedicated to respond and assist customers with any queries and complaints. We are contactable via telephone, email, or in writing 24 hours a day, Monday to Sunday including holidays

“Day” means a period from 00:00:00 to 23:59:59

“Travel SIM card service,” “GSM services” or “GPRS service” means the ability to make calls, or send, or receive, data over the network using Prepaid, or post pay, credit and includes any other GSM services which we provide as part of our service.

“GPRS” is the General Packet Radio Service for the transmission and receipt of data.

“GSM Gateway” means a device for wireless telephony designed for, or adapted to be capable of use while connected to the Network or that of another Network operator and used solely for the purpose of sending and or receiving messages transported by means of the Network or the cellular telecommunications system of another network operator.

“International roaming” or “Roaming” means the service supplied to you by our reasonable efforts to enable you to obtain access to our roaming partner networks when you travel to other countries. This includes the ability to make or receive national and international voice calls, access data services and to send or receive SMS.

"Mobile Phone" or “Handset” means a mobile device capable of being connected to our Service via the Network for Services when used in combination with a HelloSIM Travel SIM Card.

“Month” means a calendar month from the date of any event under this Agreement.

"Network" means the cellular telecommunication system supporting our Services.

“PIN” means the Personal Identity Number. This number is used to provide extra security for SIM Card.

“Product” means any SIM Card supplied to you by us.

"Price List" means the list of prices and Charges and any applicable conditions relating to the prices and Charges for the provision of the Service to customers which may be periodically updated by us for our pre-pay services.

“Privacy Policy” means the HelloSIM’s policy on collecting and processing your personal information which can be found at www.helloSIM.com

"Register" and "Registration" means our acceptance of your application to register your personal details with us for the Service once you purchase call time from us.

"Rights" means copyright, trademark and other relevant proprietary and intellectual property rights relating to Content.

“Services” - ” means any of the telecommunication services available for use by you via our sim card, once you have activated the SIM Card, including airtime minutes, enabling you to make or receive domestic and international calls and to send and receive SMS, MMS and data by means of the Network, the ability to send and receive email via the Internet, the ability to access information from the Internet, as well as any other services we agree to provide to you including voicemail and International Roaming;

“SIM Card” the card or other device provided to you bearing a unique mobile telephone number programmed to allow a Mobile Phone to access the Service.

“Top Up” means adding call credit to your HelloSIM Account, through Credit card or Debit Card, PayPal, or other means.



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